End User & Administrative Support Technician I – (Full-Time*) I Manchester, NH

Primmer Piper Eggleston & Cramer PC, a full service law firm, seeks an IT Help Desk professional to join their service-orientated IT team in the Manchester, NH office.  Our team prides itself on stellar customer service, quick response times, and positive attitudes.  If this describes your work style, please keep reading.

This position covers a wide range of responsibilities with Tier I & II end-user support being at the top of the list. Other tasks include managing copier/printer resources, assisting with video conferencing and maintaining IT documentation.  As part of a collaborative team, the right person will continue to develop skills and take on new tasks. After the initial training period, the position will be in-office work, with the opportunity for remote work and will include periodic after-hours coverage.

Experience providing exceptional customer service, in IT or other fields, is required. Experience with MS Office, Active Directory, document management systems, copier & printer management and providing end user support is highly recommended.  Basic knowledge of legal specific software platforms, video conferencing, pdf applications, networking, and virtual desktops, is a plus.  

The ideal candidate will have excellent communication skills, be highly organized, stay calm under pressure, have experience working with a wide-range of end users, and be dedicated to providing stellar customer service.  Desire to learn new skills and grow in the job is valued.

Benefit Summary:

• 401K savings plan with company match and Safe Harbor
• Medical Insurance
• Basic Life Insurance
• Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Pre-tax flexible spending accounts: medical and dependent care
• Paid maternity and paternity leave
• Long & Short-Term Disability
• Accident Insurance
• Paid Vacation and Sick/Personal Leave
• 13 Paid Holidays
• Paid Parking

*Full time is preferred but part-time hours for the right candidate will be considered.

We offer a competitive salary commensurate with demonstrated skills and experience, and a great work environment.  Qualified candidates should submit letter of interest (required), resume, and three professional references to careers@primmer.com.  All inquiries are held in the strictest confidence.